Returns & Exchanges
At Qure™, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return window for products that don't meet your expectations. Simply ensure items are in their original packaging to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Print Your Label
Once approved, we will email you a prepaid shipping label and a return authorization form to include in your package.
Pack and Ship
Securely pack your Qure™ devices or skincare products in their original boxes and drop the package off at any authorized carrier location.
Receive Your Refund
After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing